WARNING: Your device is running Android version 7 or below. From September, you may experience issues accessing our website. We recommend using the Firefox browser.
Whiteware (eg, fridge, freezer, washing machine)
If you're on a low income, we may be able to help you buy a new fridge, freezer, combined fridge-freezer or washing machine.
You'll have to pay the money back - we can help you with a repayment plan.
You may get help if you:
- are 16 or over (if you're 16-18 and have a Youth Service provider, contact )
- are a New Zealand citizen or permanent resident
- normally live in New Zealand and intend to stay here
- have an immediate or essential need.
It also depends on:
- how much you and your partner earn
- any money or assets you and your partner have.
Your income will be assessed either weekly or yearly, depending on the kind of help you qualify for.
Income limits
| If you are: | Weekly income before tax is less than |
|---|---|
| Single, 16-17 years | $854.30 |
| Single, 18+ years | $981.83 |
| Couple (with or without children) | $1,426.10 |
| Sole parent (1 child) | $1,191.41 |
| Sole parent (2+ children) | $1,255.22 |
Asset limits
These don't include what you need for day-to-day living, for example your home, car, and some payments after a severe weather event. They do include money in the bank, or things like a caravan or a second property.
| If you are: | Your assets are worth less than |
|---|---|
| single | $1,368.68 |
| couple (with or without children) or sole parent | $2,280.58 |
We have an arrangement with Fisher and Paykel to provide whiteware products and services. If your application with us is approved, we'll help you buy a brand new product with a 2-year warranty.
Fisher and Paykel will:
- deliver and install the product
- remove any packaging
- remove the old product.
They can also repair or replace any product, if needed, while it's under warranty.
If you live with immediate family or you're in a recognised relationship, the size of the product you get depends on how many dependents you have in your care.
| Number of dependents | Size of product |
|---|---|
| 1-2 | Small |
| 3-4 | Medium |
| 5 + | Large |
Call us on 0800 88 99 00
We're open:
- Monday to Friday, 7am to 6pm, and
- Saturdays, 8am to 1pm.
We'll process the application over the phone and let you know if it's approved.
You'll need to tell us the measurements of the space where the product will go so we can make sure it will fit.
You may also have to provide other things like a bank statement or payslip. We'll let you know if you need to do this and the best way to get it to us.
If your application is approved, we'll pay the money directly to Fisher and Paykel.
Fisher and Paykel will contact you to arrange a time to deliver the product.