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What you can object to

You can only object if you reasonably believe a transaction on your loan statement is incorrect. 

If you have any other concerns with your Student Loan, you can either:

• call us or
• email us with 'Student Loan - General' as your topic.

How to object

Follow the steps below to formally object.

Step 1 - Before you start

First, call us or email us with 'Student Loan - General' as your topic, to discuss your concerns.

If you still disagree, you can formally object in writing.

You have 31 days from the date you were notified of the payments or charges. If it's outside 31 days, the Loan Manager can still consider it if you have a good reason for the delay.

Step 2 - Write to us

In your letter, state the reason for your objection and include:

• why you disagree with the Student Loan amount on your statement
• anything else you think the Student Loan manager should know.

You will also need to provide your Student Loan statement from

Step 3 - Get your letter and statement to us

Send your letter and Student Loan statement to:

Student Loan Manager
StudyLink Student Support Centre
Private Bag 11070
Palmerston North 4442

What happens next

We’ll let you know when we’ve received your letter.

The Student Loan Manager will investigate your case and write back to you with a formal ruling.

What if you still disagree

You can write to the Chief Executive of the Ministry of Social Development. You must do this within 21 days of the ruling, with full details of your case. They may still consider your case if you write after 21 days, if you have a good reason for the delay.

Send your letter to:

The Chief Executive
Ministry of Social Development
PO Box 1556
Wellington 6144

The Chief Executive will investigate your case and write to you with a decision.

If you're still not happy with the outcome, you may be able to take your case to the Disputes Tribunal or District Court.