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You can make a recording of your voice in our phone system, so our system recognises you when you call. No more answering security questions each time, and you'll get through to us faster.

+64 4 917 3107

Call the Client Support – Debt Management team with general questions about your debt and repayments.

Call us Monday to Friday, 9am to 5pm.

Phone: 0800 558 008

Calling from Australia: 1 800 988 002

Calling from overseas: +64 4 8191954

Postal address:
Collections Unit
PO Box 19236
Hamilton
3244

If you think that someone isn’t being honest with us and is getting help they shouldn’t, let us know.

Find out how to report a suspected fraud to us