Report a suspected fraud
If you think someone isn't being honest with us and is getting help they shouldn't, let us know. When you report fraud to us, please give us as much information as you can.
Most people are honest with us, and are entitled to the help they get. However, for a small group of people this isn't always the case. When this happens, we always try to work with the people involved to understand what happened, and make sure everyone gets what they're entitled to.
What you need to do
You can either:
- (on the Work and Income website)
- call our fraud team on 0800 556 006
If you call and we’re not open, you can leave a message.
You can also make allegations about our suppliers, providers, businesses, and people appointed as agents for other students.
You can remain anonymous and we'll do everything we can to protect your privacy.
Information we need
When we investigate your report it's helpful for us to know:
- the full name of the person you think is committing fraud
- any other names they are known by
- their address and phone number
- their age and date of birth
- the type of payment you think they're getting
- who else is involved
- any other information that could help us identify them.
If your allegation is about someone getting the Student Allowance, it’s helpful for us to know if they:
- are earning money but not declaring it
- stopped studying but continued getting assistance from us
- misled us to get Student Allowance, or if their parent’s have
- live with a partner but say they’re living alone (and are over 25 years of age, or under 25 years of age but with a child)
- are getting assistance for a child, but the child is not in their care
- are using a false identity, or someone else’s identity.
If your allegation is about someone getting a Student Loan, it’s helpful for us to know if they:
- received assistance but never studied
- stopped studying but continued getting assistance from us
- are using a false identity, or someone else’s identity.
Benefits or other payments
You can make an allegation about someone who is getting:
- a benefit (such as Jobseeker Support Student Hardship)
- other support (such as an Accommodation Supplement).
You can find details about what information we may need for these allegations on the Work and Income website: